Methods of Payment

Holistic Health Synergies offers you the possibility to pay your order with one of the following payment methods:

• With Credit, Debit or Prepaid Card
• Through Transfer or Deposit to our Bank Account
• By PayPal
• With Cash on Delivery (Greece only)

1. Credit, Debit or Prepaid Card

The online store of Holistic Health Synergies accepts Visa, MasterCard, Maestro, American Express and Diners credit, debit or prepaid cards.

All payments made using credit, debit or prepaid cards are processed through the electronic payment platform «Alpha e-Commerce» of Alpha Bank, which uses TLS 1.1 encryption, with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding the information you enter on your computer (name, card number, etc.) until it reaches the specified recipient (the Bank), which is the only one that is able to decode it, as it is the only one which has the appropriate decryption key.

If you select credit, debit or prepaid cards as a payment method you will be redirected to the banking system of Alpha Bank, where your personal information and card details will be required. Please follow the instructions given.

Holistic Health Synergies does not collect or store your card details in any way, which is used only for the payment of the products you ordered. This means that every time you use your card to purchase products from our website, through the banking system of Alpha Bank, you will have to enter your details again.

2. Transfer or Deposit to our Bank Account

If you choose bank deposit as a payment method, you will receive a confirmation e-mail, which will show the number of your order. Then you must deposit the amount of the order to the following Alpha Bank account:

Alpha Bank Account: 2080 0232 0000 844

IBAN: GR93 0140 2080 2080 0232 0000 844

Beneficiary: HH SYNERGIES I.K.E.

The deposit can be made either by web banking, or phone banking, or at the bank cashier of any bank branch which cooperates with the DIAS system. In all cases:

• Enter the name you entered in the order form
• At the aetiology – description please indicate your order number

Attention is required when registering your bank details because in the case of an error, we will not be able to make amends.

The processing of your order begins from the moment you send us the order form. But the dispatch is carried out once we are notified of your deposit. Because banks can sometimes delay the update for a few days, to receive your order as soon as possible, please send us your deposit receipt by email or fax (email: sales@hhsynergies.com / fax: 216.2000.109).

The deposit or transfer of the order amount must take place within seven (7) days from the date of entry of the order. Beyond this period, the order will be canceled and Holistic Health Synergies will not proceed with its implementation.

If there are any bank transaction costs, these are charged to the person who placed the order.

3. Payment by Paypal

By choosing PayPal as your method of payment, you will be taken to PayPal’s secure page and just follow the instructions.

When you use PayPal, your banking information is never shared on www.hhsynergies.com. PayPal encrypts and protects your card number. You pay on the internet, only indicating your email address and password.

4. Cash on Delivery of products (Greece only)

If during your order you indicated that you would like to pay cash on delivery of products, we will send them to you and you will pay the price of your order in cash, to the employee of the courier service, the moment you are given your order. If the total cost of the goods exceeds the amount of € 49, you will not be charged with shipping costs (€ 3.00) and COD (€ 3.00). If the cost of the goods is less than € 49 you will be charged with these costs.

For any questions or clarification about available payment methods, please contact us via e-mail at info@hhsynergies.com or our customer service department by telephone at 216.2000.106 (Monday to Friday, from 09.00 to 17.00) .